Winslow Bobbins

How to Order

Payment

Our terms are payment with order.
We accept sterling cheques, postal orders, debit cards (Maestro (UK cards only) and Solo) and major credit cards (MasterCard and Visa).
Please check below for the information that we now need in order to accept debit and credit cards, as there are new requirements.

Cheques and Postal Orders should be made payable to: WINSLOW BOBBINS

A PDF file (100 Kb) of our order form so you can print your own copy to send to us.
Download Now

Orders can be made by fax, telephone, e-mail or by post.

When contacting us by e-mail please include a relevant subject line, like BOBBIN ENQUIRY or BOBBIN ORDER, so that we can identify it from the hundreds of items of junk mail we receive every day.

Debit and Credit Card Requirements

We are required to enter the following information into our 'chip and pin' machine - these details are specified on our downloadable Order Form.

1) Card Type (eg. Visa / Mastercard / Maestro)

2) Issuing Bank / Institution (phone / e-mail only)

3) Card Number

4) Name (exactly as it appears on the card)

5) Expiration Date

6) Valid from Date (if present)

7) Issue Number (Maestro (Switch) and Solo only)

8) Card Security Code - final 3 digits on the signature strip

9) Billing Address (including post code) - (the address your card company uses to contact you)

10) Delivery Address (if different)

11) Telephone Contact Number (Landline)

Please check carefully the credit card details you have given. Mistakes may delay your order as we will have to contact you if the information you have provided is incorrect.

Sending Credit Card details over the Internet

We understand reservations regarding sending credit card details by e-mail. However, several customers have successfully used the following method:

If you send two or three separate e-mails (at different times) with the details split - eg. the first one with the first 8 digits (they can even be disguised as catalogue numbers ie. "I'd like to order numbers 5454 and 3857 etc.." and then send the second 8 digits later in the same way. Make sure you include all the information listed above.

These details can be sent separately or with one half of the digits. We're told that the chances of separate e-mails being intercepted, when they've probably been routed totally differently, is negligible.

How to Contact Us

1) You can phone or fax +44 (0)1280 816980
If calling from outside the UK please remember the time difference (the telephone rings even when we receive faxes!)

2) Post your order to:

Winslow Bobbins
102 Embleton Way
Buckingham
MK18 1FJ
United Kingdom

3) e-mail us at info@winslowbobbins.com (or just click on this link).
When contacting us by e-mail please include a relevant subject line, like BOBBIN ENQUIRY or BOBBIN ORDER, so that we can identify it from the hundreds of items of junk mail we receive every day.

Postage and Packing

£1.50 per order (UK only)
Overseas orders sent by airmail and charged at actual cost of postage plus 25p packaging (minimum £1.50).

If you wish to place an order or confirm the total cost of your order (less postage which we can only estimate until the bobbins are packed ready for posting) then you can e-mail us at: orders@winslowbobbins.com (or just click on this link).
When contacting us by e-mail please include a relevant subject line, like BOBBIN ENQUIRY or BOBBIN ORDER, so that we can identify it from the hundreds of items of junk mail we receive every day. It has also become apparent that the occasional e-mail has gone astray or been deleted in error, so if you do not receive a reply within a few days, please resend it. We aim to reply within 24 hours of receipt, but we occasionally travel further afield for lace days and may be away from the computer for a few days. We could, of course, also be away for a holiday, but whenever possible we do try to collect our e-mails remotely.

Return to Index

Return to Winslow Bobbins Homepage

Return to Electronic Brochure

Return to What's New?